Reputation Management

What are they saying about your restaurant on Yelp!? on TripAdvisor? on UrbanSpoon, Reputation ManagementGoogle+Local, Bing Local, and Yahoo Local?  What other review engines are out there that you don’t even know about?

How do you handle a negative or unfair review?  How do you express your appreciation to those who leave you a glowing review?

With our Reputation Management Services, no more will you have to wonder or worry about what people are saying about your restaurant or how to handle those reviews.  We’ll take care of all that for you by researching, cataloging and responding to each and every comment made about your restaurant.  If you’d like, we’ll even counsel you before we respond to ensure we are aligned with the message you want to convey.  We handle it all so you don’t have to!

Our training program teaches you everything you need to know and do in these sticky situations.  Even so, not everyone has the time to read and respond to every review correctly, without getting frustrated and upset.    That’s where our “Done For You” Services come in.

The table below gives you a broad idea of what you can accomplish using our Reputation Management Services.  If you’re already a member of our program, we’ll take that into consideration and apply your membership investment to the price of this service.  Just let us know.

All of our clients receive first-class personalized Account Management from our team of well-trained, Restaurant Marketing Experts.  Someone is always available to you to answer questions and address concerns.  Each month,we’ll generate a detailed report explaining what’s been done for you, reflecting your progress, providing you with well-informed recommendations, and giving you the ability to track your marketing ROI.

 

(One-time set-up fee: $997)
You'll Get:
Quickly and easily found, well ahead of your competition, standing out on every possible Directory and Review Website including Yelp!, UrbanSpoon, Google+Local, Yahoo Local, Bing Local, TripAdvisor and over 30 more*

The absolute strongest and most profitable keywords and keyword phrases incorporated into your online media and directory listings*
Professional, well-seasoned guidance on how to best utilize these listings, how to build them incrementally, best practices and how to measure and increase your results*
Daily LIVE manual monitoring of your online reputation, and full reporting, including an updated record of all online comments along with our recommended responses
Prompt notification and consultation on every comment posted about your restaurant (both positive and negative). Your reviews are responded to by us, in an unemotional and professional tone, resulting in swift damage-control, long-term relationship building and positive reinforcement of your reputation to all who read about your restaurant. Our responses consistently result in a two-star increase in your negative ratings. [Ask to see Examples of our Work]

Fresh, updated content, posted monthly on all of your profiles and indexed by the major search engines, boosting your appearance at the top of the listings
Professional handling of all inappropriate online reviews, including our communicating directly with the site providers to have inappropriate reviews removed
      * Included in set-up.
Results:
- Your reputation is preserved and you maintain a favorable image in all important directories and review sites
- You're guarded against unfair, untrue reviews and complaints lodged against your restaurant
- Your appreciation for your customers, and their kind reviews, is evident for all to see
- No wondering and worrying about what’s being said publicly about your restaurant
- No having to figure out whether to or how to respond to negative feedback
- You're easily and quickly found whenever and wherever people are searching
- Improved rankings in the search engines
- Improved rankings in the directory sites


Order Set up for Reputation Management! One-time set-up fee: $997
(Ongoing management services are available for $300/mo)





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